Booking Terms and Conditions
CHECK-IN/CHECK-OUT TIMES
Check-in: 10am (or by prior arrangement)
Check-out: 11am (or by prior arrangement)
Late check-out is available until 4pm for an additional fee and subject to availability.
CHILDREN
Children under the age of 12 are not permitted.
TRANSFERS
• Complimentary round-trip ground transfers are provided to and from Savusavu Airport (SVU), located just 15 minutes away.
• Transfers to and from Labasa Airport cost FJD$160.00 per car per trip, max. 4 persons. Drive time is 1 hour and 30 minutes.
MEALS/MEAL PLANS
Private Chef services are available for all meals. Please, advise your needs at time of booking so we can provide costings for your individual needs.
CANCELLATIONS
In the unfortunate event a cancellation must be made, notice must be given in writing either by fax or email, either directly from the guest or the reservation company.
A penalty cancellation fee may be applicable, as explained below:
• If you cancel 45 days before booking: no cancellation fee
• If you cancel between 20 and 45 days before booking: 50% cancellation fee
• If you cancel 20 days or less before booking: 100% cancellation fee
No shows or early departures: 100% cancellation fee
The receipt of the cancellation’s notice needs to be verified in writing by WAVI LIMITED.
TRAVEL INSURANCE
WAVI LIMITED strongly recommends that all clients take out a comprehensive travel insurance policy at the time of booking to protect them and all those accompanying them for the entire duration of their holiday against illness, injury, death, loss of baggage and other personal items, weather interruptions, cancellation and other travel contingencies. WAVI LIMITED is able to quote travel insurance upon request.
PASSENGER RESPONSIBILITY
Please be advised that the company will not accept any responsibility for any guests’ loss of or damage to personal equipment and property whilst staying at the property or during participation in any activity. Guests are required to follow any directions which may be given whilst staying at the property or participating in any activities. The Company will not accept responsibility for any injuries which occur to guests whilst staying at the property or due to participation in any activity. Guests participating in scuba activities are requested to sign an Indemnity Release prior to instruction/diving.
FORCE MAJEURE
The Company will not accept any responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of the Company’s control, such as the late arrival of domestic or international flights, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of government, or failure of any machinery or equipment.
RATES SUBJECT TO CHANGE
The Company reserves the right to adjust rates for events beyond the control of the Company, ie: changes in tax or exchange rates if same is raised/lowered by the actions of any government.
AMENDMENT OR POSTPONEMENT OF AN EXISTING BOOKING
Should an amendment or postponed of an existing booking be made within the cancellation period, the cancellation fees will not be waived unless the space is resold or the Company agrees to another form of fee structure.
